Ticket status management for coordinators
As a coordinator, I want to be able to oversee different stages of the rescue process of the case, so that I can see that everything is going accordingly and deal with any problems.
As a coordinator, I want to be able to prioritize alerts based on severity and urgency, so that the most critical cases receive immediate attention.
As an coordinator, I want to be able to view the status of all reports (e.g., open, assigned, or closed), so that I can monitor progress and take action if needed.
2.3,2.4,2.9
Relates to UC-2 UC-4, UC-20, UC-21
Coordinators must be able to see all tickets.
Coordinators must be able to view the data of the ticket.
Coordinators must be able to change the data of the ticket.
Coordinators must be able to delete unopened tickets.
Coordinators must be able to assign the ticket to a volunteer.
Coordinators must be able to change the status on the ticket.